Mail Order Returns
We follow the Distance Selling Regulations. You are entitled to a fourteen-day money-back guarantee if the item is not required. The item must be unopened and unused and be in a new condition so the item can be retailed again as a B-Stock item. This does not affect your statuary rights.
Once a refund has been agreed our accounts department will refund the amount directly to your payment source. within fourteen days. This does not affect your statuary rights.
Faulty Returns
Items that are faulty within thirty days of purchase are entitled to an exchange or a refund. Items that are faulty after thirty will be repaired. If the repair is unsuccessful and exchange will be offered. This does not effect your statuary rights.