LAM Communications Limited

Terms and Conditions.

Commercial Invoices are thirty days net payment terms.

All late invoices will be charged with an additional 5%.

Used equipment items are sold with a warranty covering parts &  labour, we do not warrant customer misuse. See below LAMCO Approved USED Equipment Warranty.

All new equipment is covered by the manufacturer’s warranty and can be returned directly back to the manufacturer.

All goods remain the property of LAM Communications Ltd until paid and delivered by LAMCO or either by a third party carrier or returned to the shop counter signed ‘Click & Collect’. Money has been paid and funds have cleared our bank. ‘HSBC’.  Please be aware that we retail on other external platforms and some items may be out of stock and are undeliverable. In this case, we advise you to contact our sales office on 01226 361700 before ordering.

Export items from the UK that need to be returned for a warranty claim are at the cost of the purchaser.

If the item falls outside the warranty claim, a quote will be issued to repair the item and only when payment has been received will any work be carried out on an out-of-warranty status item. We will then return the item after the warranty claim at our cost. Radio & Linear amplifier output transistors are not warranted.
Antennae & relevant apparatus are not warranted against storm damage, protection against these elements is paramount.

Please note that goods returned that are not required & are not faulty may be subject to a 25% restocking
charge. The item must be returned at the customer’s expense with all the original packaging & be in as new condition unopened and not used. ‘Still in new condition’.

No VAT can be reclaimed on used items charged under the HM Revenue & Customs Margin Scheme.
None of our terms will affect your statuary rights.

Mail Order & Delivery Details

We use a number of different shipping options for making our mail-order deliveries. If in the event of damage or missing items, you must notify us within one hour of delivery.

Safe Place delivery instructions are at the buyers own risk and are not the responsibility of the carrier or ourselves LAM Co. Once you the customer instruct the carrier you bceome reponsible for your parcels safe keeping. In the event of a parcel missing from your safe place we respectfully ask you to report the incident to the Police as this is theft of your property.

Terminology

Next Working Day Delivery by ’12’ Noon Via DPD Local GPS Tracked has an enhanced charge.

Highlands/Islands is a three-day delivery. Working Days are as follows, Monday, Tuesday, Wednesday, Thursday, Friday.

Mainland UK delivery is during the hours of 8 am to 6 pm or economy is a three to four-day delivery.

Items over 1m in length ie, antennas are shipped on an economy service and will be in the region of three to four working days.

Where FREE delivery is offered we will ship by the most cost-effective means.

Orders taken over the weekend are dispatched on a Monday ‘Working Day’.

Orders taken on a Friday before 3 pm will be shipped the same day where possible.

Working days are classed as Monday, Tuesday, Wednesday, Thursday, Friday.

Saturday, Sunday and Bank Holiday Days are classed as Non Working Days.

Mail Order Returns

We follow the Distance Selling Regulations. You are entitled to a fourteen-day money-back guarantee if the item is not required. The item must be unopened and unused and be in a new condition so the item can be retailed again as a B-Stock item.  This does not affect your statuary rights.

Once a refund has been agreed our accounts department will refund the amount directly to your payment source. within fourteen days. This does not affect your statuary rights.

Faulty Returns

Items that are faulty within thirty days of purchase are entitled to an exchange or a refund. Items that are faulty after thirty will be repaired. If the repair is unsuccessful and exchange will be offered. This does not effect your statuary rights.

Export Orders

All export orders are shipped from the United Kingdom with no UK VAT charged. All import Customs charges are your customer’s responsibility. Import VAT, Import Commodity Charge and Customs Clearance charges are your the customer’s responsibility. LAM Communications Ltd has no responsibility for paying or refunding such charges.

All export returns are your responsibility to return the item via carrier/freight forwarder. All costs incurred are your the customer’s responsibility. We will where necessary ship at our cost either under warranty or replacement will pay the respective freight shipping charges at our cost LAMCO back to you the customer.

Part Exchange Purchases

We offer the facility to part exchange your equipment with ourselves in part payment. In the event of a refund, the firm will refund only the paid amount by the customer and the part exchange value will be issued to your account as credit and can be used on a future purchase. At no point will we the firm refund money on the part exchange item.

Golden Oldies Junksale USED Clearance Junksale Auctions

This section of our website is where we retail our clearance HAM radio equipment. All the Amateur Radio Equipment listed is offered with no warranty, no return, and no refund. The items are ‘Sold As Seen’ and are deemed sold as spares or repairs. Where applicable we will identify any known faults and describe to the best of our ability any issues, defects or whether the item is offered as for spares and repairs. If you are happy with our statement then please feel free to purchase. We reserve the right to withdraw an item from auction at any point. The items are advertised elswhere in a show room shop enviroment and a Buy It Now option is offered and where applicable can be used to purchase an item out of auction. E&OE.

LTE SIM CARD Monthly Plan

Our service is provided by Icom UK via Vodafone, O2 & Three. The minimum service term is twenty-four months SIM card service.

Cancellation of the LTE SIM must be in writing and the contract be over twenty-four months old to cancel. All accounts must be paid up to date and in full. Cancellation requires one calendar month’s notice to cease a SIM service.

LAM Communications Ltd accepts no third-party responsibility for the performance of the SIM card service. Vodafone, O2 and Three in conjunction with Icom UK endeavour to provide and faultless service throughout your term of SIM card service.

Rig Cheque

Rig Cheques are non-transferable and hold no monetary value. Rig Cheques cannot be exchanged or used after the written expiry date. Rig Cheques are only valid as a discount off the final price. Rig Cheques if purchased are non-refundable. LAM Communications Ltd is not responsible for any loss or damage to the Rig Cheque and will not accept any claim for compensation. Rig Cheques are deemed void if not validated officially by LAM Communications Ltd. Rig Cheques are limited to one voucher per transaction regardless of value. Rig Cheques are issued at the company’s discretion. LAM Communications Ltd reserves the right to amend the terms and conditions herein without prior notice.

Please be aware that LAMCO Approved Warranty and LAMCO Select Used Approved are repair warranty only.

FREE UK MAINLAND DELIVERY

LAM Communications Ltd. will occasionally offer Free Delivery on orders over a certain value, this offer excludes The Scottish Highlands and Islands due to logistical costs, next day delivery is also not guaranteed in these areas

Wide Band Transmit Service

Please be aware that having your transceiver wide-banded enabling a change to the manufacturer’s specification may invalidate your warranty.

ICOM UK Declaration

Please note, that non-approved third-party modification of Icom equipment will invalidate the warranty. This also applies to the “Broad-banding” of some of our Amateur radio transmitters for use outside those bands and frequencies originally intended and stated for use by the manufacturer.

Any damage caused by non-approved out-of-band modification to an Icom Radio that is not factory approved will not be covered by Icom UK’s terms of warranty and will therefore be chargeable.

If you have any questions regarding this notice, please contact Icom UK on 01227 741741.

By ordering the Wide Band Transmit Service either verbally, electronically, by email or by mail order, you have agreed to invalidate your equipment’s warranty. Wide banding after purchase will also invalidate the warranty.

Privacy Notice & General Data Protection Regulations

Privacy Notice

At LAM Communications Ltd, we value your privacy. While we need to collect certain information from you in order to process your orders and make sure we provide essential customer service to our customers, we protect your personal information. Please read this statement to find out how we do that.

Purchases

On our website, we allow our visitors to purchase products online. In order to process the orders, we must collect your full name, address, delivery address (if different), telephone number, email address, and credit card information, including the type of card, the card number, expiration date, and card holder’s name. We make sure that this is collected and transmitted using secure technology. It is stored by us on a secure server to allow us to process credit card reconciliations, provide customer service, and handle audits and warranty claims, among other purposes.

As a convenience to our online purchasers, we may also offer them the convenience of being able to keep their personal information (but not their credit card information) stored in an online profile or customer account. This will make shopping easier for our repeat customers, as they will not have to re-enter their information every time they make a purchase. Users who choose this option will select a password, which will be the only way this information can be accessed, and they will be able to modify, change, or correct their information at any time. Customers who want to delete access to their online profiles can do so by calling customer services on 01226 361 700 or emailing sales@hamradio-shop.co.uk

Mailing List

We also allow our users to sign up for our mailing list by registering for our mailing list with their name and email address or by checking the appropriate box when purchasing. Users can remove their information from our mailing list at any time by sending an email with those instructions to sales@lamcommunications.net. In addition, every email from us will come with instructions for how to unsubscribe. For customers who have not made an online purchase, this will also remove their information from our database.

Sharing Information

We will not disclose any of your personally identifiable information except as necessary to fulfil your order, or when we have your permission, or under special circumstances, such as when we believe in good faith that the law requires it.

Security

We store all personal information on our password-protected secure servers.

Cookies/Other Data Collection
A cookie is information stored by the server on the client side of a client/server communication. Typically, a cookie records your preferences when using a particular site. Cookies are commonly used to rotate the banner ads that a site sends so that it doesn’t keep sending the same ad as it sends you a succession of requested pages. They can also be used to customise pages for you based on your browser type or other information you may have provided the Web site. Web users must agree to let cookies be saved for them, but, in general, it helps websites to serve users better. This website may set cookies on your computer to provide you with a better shopping experience and customised information by saving you time. However, you may set your browser to refuse the cookies automatically or you may manually erase it from your browser.

For our internal purposes, we gather the date, time, pages visited, originating search engine, and IP address of all visitors to our site. We keep this information for our internal security audit log and systems administration purposes, to help diagnose problems with our server, and to administer our website.

General Data Protection Regulations

LAM Communications Data Protection Policy

Introduction

LAM Communications regards the lawful and correct processing of personal and sensitive data as an integral part of its purpose. LAM Communications believes this is vital for maintaining the confidence of customers, employees and other stakeholders about whom we process data, and ourselves.

Policy Statement

This Data Protection Policy explains how LAM Communications will meet its legal obligations concerning confidentiality and data security standards. The requirements within the policy are primarily based upon the EU General Data Protection Regulation (EU GDPR), which is the key piece of legislation covering data security and confidentiality of personal and sensitive personal data in the European Union.

• LAM Communications will fully implement all aspects of the EU GDPR.
• LAM Communications will ensure all employees and others handling personal data are aware of their obligations and rights under the EU GDPR.
• LAM Communications will implement adequate and appropriate physical and technical measures and organisational measures to ensure the security of all data contained in or handled by its systems.

The main focus of this policy is to provide guidance about the protection, sharing and disclosure of personal data, but it is important to stress that maintaining the confidentiality and adhering to data protection legislation applies to anyone handling personal data or personally sensitive data on behalf of LAM Communications.

Registration with the Information Commissioner

The Digital Economy Act 2017 requires every data controller (i.e. organisation) in the UK to pay a fee to the Information Commissioner’s Office (ICO) and outline the categories of data they hold about people, and what they do with it.

LAM Communications is registered with the ICO Under registration reference ZA268750 for the purposes of Retail and Wholesale.

Definitions of Personal Data and Sensitive Personal Data

• All identifiable customer data
• All identifiable employee data
• All other personal data processed by LAM Communications

Examples of personally identifiable data LAM Communications processes include:

• Names, addresses, emails, phone numbers and other customer contact information
• Credit or Debit card details to facilitate payment for goods
• National insurance numbers and payroll data
• Photographs, video and audio recordings

Certain types of data are regarded as sensitive and attract additional legal protection. Sensitive personal data is considered to be any data that could identify a person such as:

• The racial or ethnic origin of the individual
• Political opinions or affiliations
• Religious beliefs or other beliefs of a similar nature
• Membership of a trade union
• Physical or mental health or condition
• Sexual life
• Commission or alleged commission of any offence
• Any proceeding for any offence committed or alleged to have been committed or disposal of such proceedings or the sentence of a court in such proceedings
• Bank account details, any official identification details such as passport or driving licence numbers etc.

Data Protection Principles

The eight Data Protection principles that lie at the heart of the EU GDPR give the Regulation its strength and purpose. To this end, LAM Communications fully endorses and abides by the principles of data protection. Specifically, the six principles require that:

• processed lawfully, fairly and in a transparent manner in relation to individuals;
• collected for specified, explicit and legitimate purposes and not further processed in a manner that is incompatible with those purposes; further processing for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes shall not be considered to be incompatible with the initial purposes;
• adequate, relevant and limited to what is necessary in relation to the purposes for which they are processed;
• accurate and, where necessary, kept up to date; every reasonable step must be taken to ensure that personal data that are inaccurate, having regard to the purposes for which they are processed, are erased or are rectified without delay;
• kept in a form which permits identification of the data subjects for no longer than is necessary for the purposes for which the personal data are processed; personal data may be stored for longer periods insofar as the personal data will be processed solely for archiving purposes in the public interest, scientific or historical research purposes or statistical purposes subject to the implementation of the appropriate technical and organisational measures required by the GDPR in order to safeguard the rights and freedoms of individuals, and;
• processed in a manner that ensures appropriate security of the personal data, including protection against unauthorised or unlawful processing and against accidental loss, destruction or damage, using appropriate technical or organisational measures.

Personal data and sensitive personal data must not be used other than for the specific purpose required to deliver a product or service. The individual should always know that their data is being processed. When that data is especially sensitive, consent is required before the data can be processed by LAM Communications.

All data collected from people under the age of 16 (unless there are concerns about mental capacity in which case this should be extended) is to be treated as sensitive personal data.

A record can be computerised and/or in a physical format. It may include such documentation as:

• Manually stored paper files e.g. membership records, employee records
• Handwritten notes
• Letters to and from LAM Communications
• Electronic records
• Printouts
• Photographs
• Videos and tape recordings

Backup data (i.e. archived data or disaster recovery records) also falls under the DPA; however, a search within them should only be conducted if specifically asked for by an individual as an official Subject Access Request.

Rights of Access by Individuals

The EU GDPR gives every living person (or their authorised representative) the right to apply for access to the personal data which organisations hold about them irrespective of when and how they were compiled, i.e. hand-written records, electronic and manual records held in a structured file. This is called a Subject Access Request. The EU GDPR treats personal data relating to employees, members and clients alike.

Practical Implications

Understanding and complying with the eight Data Protection Principles is the key to understanding and complying with LAM Communications’ responsibilities as the data controller. Therefore, LAM Communications will, through appropriate management, and strict application of criteria and controls:

• Ensure that there are lawful grounds for using the personal data
• Ensure that the use of the data is fair and meets one of the specified conditions
• Only use sensitive personal data where we have obtained the individual’s explicit consent (unless an exemption applies)
• Only use sensitive personal data, if it is absolutely necessary
• Only obtain and use personal data for those purposes which are known to the individual
• Ensure personal data is only used for the purpose it was given. If we need to use the data for other purposes, further consent will be obtained.
• Only keep personal data that is relevant to LAM Communications
• Keep personal data accurate and up to date
• Only keep personal data for as long as is necessary
• Always adhere to our Subject Access Request Procedure and be receptive to any queries, requests or complaints made by individuals in connection with their personal data
• Ensure individuals are given the opportunity to ‘opt in’ to receiving mass communications
• Take appropriate technical and organisational security measures to safeguard personal data.

In addition, LAM Communications will ensure that:

• There is an employee appointed as the Security Information Risk Owner with specific responsibility for Data Protection in LAM Communications. This is currently the Director and company secretary
• Everyone managing and handling personal data and sensitive personal data understands that they are legally responsible for following good data protection practice and has read and signed the LAM Communications Data Protection Policy.
• Everyone managing and handling personal data and sensitive personal data is appropriately supervised.
• Enquiries about handling personal data and sensitive personal data are dealt with promptly.
• Methods of handling personal data and sensitive personal data are clearly understood by all employees
• Methods of handling personal data and sensitive personal data are regularly assessed and evaluated by the Security Information Risk Owner and relevant members of the Executive team.
• Performance with personal data and sensitive personal data handling is regularly assessed and evaluated by the Security Information Risk Owner and relevant members of the Executive team.

Roles and Responsibilities

Maintaining confidentiality and adhering to data protection legislation applies to everyone at LAM Communications. LAM Communications will take necessary steps to ensure that everyone managing and processing personal data understands that they are responsible for following good data protection practice. Employees will receive training and sign the LAM Communications Data Protection Policy as part of their induction.

All employees have a responsibility to:

• Observe all guidance and codes of conduct in relation to obtaining, using and disclosing personal data and sensitive personal data
• Obtain and process personal data and sensitive personal data only for specified purposes
• Only access personal data and sensitive personal data that is specifically required to carry out their activity or work
• Record data correctly in both manual and electronic records
• Ensure any personal data and sensitive personal data is held is kept secure
• Ensure that personal data and sensitive personal data is not disclosed in any form to any unauthorised third party
• Ensure personal data and sensitive personal data is sent securely
• Read and sign the policy, directing any questions to the Director and company Secretary.

Failure to adhere to any guidance in this policy could mean an individual(s) being criminally liable for deliberate unlawful disclosure under the EU GDPR. This may result in criminal prosecution and/or disciplinary action.

The company Directors are responsible for:

• Determining if the business holds personal data and sensitive personal data and ensuring that the data is adequately secure, access is controlled and that the data is only used for the intended purposes
• Providing clear messaging to all employees about data protection requirements and measures
• Ensuring personal and sensitive personal data is only held for the purpose intended
• Ensuring personal and sensitive personal data is not communicated or shared for non-authorised purposes
• Ensuring personal and sensitive personal data is password protected when transmitted or appropriate security measures are taken to protect when in transit or storage.

Security Information Risk Owner – The Director and Company Secretary holds the post of Security Information Risk Owner. Responsibilities include:

• Ensuring compliance with legislation principles
• Ensuring notification of processing of personal data and sensitive personal data to the ICO is up to date
• Providing guidance and advice to employees in relation to compliance with legislative requirements
• Auditing data protection arrangements
• Reporting on any breaches of Data Protection legislation
• Ensuring those handling personal data are aware of their obligations by producing relevant policies, auditing the arrangements and ensuring the relevant people receive training

In the Security Information Risk Owner’s absence, advice can be gained from https://ico.org.uk/.

The Information Commissioner’s Office (ICO) – The Information Commissioner’s Office is responsible for overseeing compliance e.g. investigating complaints, issuing codes of practice and guidance, and maintaining a register of Data Protection Officers. Any failure to comply with DPA may lead to an investigation by the ICO which could result in serious financial or other consequences for LAM Communications.

Breach of Policy

In the event that an employee fails to comply with this policy, the matter may be considered as misconduct and dealt with in accordance with LAM Communications Disciplinary Policy.

Any individuals or organisations with whom LAM Communications data has been shared may be personally liable for any breach of the EU GDPR.

Dealing with a Data Breach

If a data breach is suspected, the person who identified the breach should immediately:

• Notify the Director and Company Secretary

Following notification of a breach, the Security Information Risk Owner will take the following action as a matter of urgency:

• Implement a recovery plan, which will include damage limitation
• Assess the risks associated with the breach
• Inform the appropriate people and organisations that the breach has occurred
• Review the LAM Communications response and update our information security

E&OE LAM Communications Ltd.